The short version
Cancel any time from your account; your pass runs to the end of the month already paid, and the unused part is not paid back. Payments are not refunded as standard. We refund when the mistake is ours:
- a charge made twice;
- a charge after a cancellation that had already taken effect;
- a fault on our side that stopped the API working for you and that we could not fix.
How it works
- To stop paying, cancel from your account, under Billing, Manage billing.
- Sign in, so we know which account it is.
- Ask with the form below. Refunds are only handled through this form.
- The answer comes in My tickets and by email. An approved refund goes back to the card it came from and usually shows within 5 to 10 working days.
Please talk to us before a chargeback. While a card dispute is open, the account can be paused.
Sign in to ask for a refund, so we can find the charge on your account and answer you here and by email.
Sign inCard charges appear as DEVELOPERDATA.NET. Billing questions: https://developerdata.net/support?tab=charge